We ask you contact us via email ONLY, the email account is only manned 3 days a week, excluding bank holidays and show weekends so please give us a little time to reply! We ask you do not contact admins regarding your order as they will not be able to give out any information of orders. We commonly have people message us over facebook about orders when our admins are not able to directly view your orders due to GDPR, so it's not a case of we're being difficult - they don't actually have access to the commerce platform to see your order. You MUST contact us via email at cargirlculture.orders@gmail.com

All orders are hand made and made to order, so take longer than a usual store selling premade items. Whilst we aim to get all stickers dispatched the same week, and clothing or accessories the week after - We advise, for all national orders, but do NOT guarantee between: 1 - 10 weeks for stickers 2 - 16 weeks for clothing and accessories Dispatch time depends on workload and stock availability. Delivery times are subject to delays and are heavily dependent on how many orders are being processed at one time. Please be aware ALL of our orders are hand made, to order by a single person IF YOU ARE NOT HAPPY TO WAIT THEN PLEASE DO NOT ORDER, respectfully! If the store is shut (over holidays and other circumstances) orders will not be shipped until the dates shown on the top of the store page. ​ All orders over £20 are sent tracked delivery, and you may receive an email from the service provider. All delivery times above apply to orders sent within the UK only. Replacement orders may take additional time to be dispatched, we advise up to 12 weeks for replacement clothing and accessory items and up to 6 weeks for any replacement stickers. ​ Whilst we try out best to ensure that all delivery goals are met we do not take responsibility if a delivery is late or delayed. Once the items have been dropped off at the parcel drop off point or at the royal mail post office, there is nothing further we can do if there are delays. ​ All orders placed in November & December may be subject to delays. Please note if you do not recieve your order within 14 working days of recieving your shipping email please contact us as there is a timeframe in where we can report missing parcels etc. Please note your shipping email is not the same as your order confirmation email. If you do not recieve a shipping email after the advised dispatch times, please also contact us ASAP at cargirlculture.orders@gmail.com There are time limits on how long you are able to report an item missing as detailed in our T&C's of purchase so it's important you follow up! We will never be annoyed if you contact us! :-) Please be aware of any industrial notices from the couriers we use; Royal Mail, Evri, Inpost, DPD.

The email from PARCEL2GO is not a notification of shipping, many people misread the email which sates the parcel is 'due to be dispatched soon' rather than has actually been sent. We tend to book postage earlier, so it can be up to two weeks before your item is dispatched and you will recieve an email from our store.

Yes! Our order tracker is however manually updated so we do sometimes have issues! There is a link on our store page. Once your order has been shipped, you should recieve a shipping notification via email to the email address you purchased with. We are not able to send shipping confirmation to any other email so please ensure this is correct when you purchase as this is all automated.

If your order is wrong or something is damaged in shipping etc please contact us NO LATER than 48 hours after you receive your parcel. (cargirlculture.orders@gmail.com) Depending on the item you may be asked to return the original/ incorrect item. Replacement items, if issued, may take additional time to be dispatched. Unfortunately due to each item being bespoke we do not accept returns or exchanges, we operate under UK handmade item selling laws. If we require you to return an item, you will be required to cover the return shipping costs. Any other comments, issues or complaints can be taken up by popping us an email. Please note that as per each product listing states - the placement of print will vary slightly from item to item (and be dependent on the size and style of the garment where applicable) More information about product quality, print variation, acceptable defects are found in our terms of purchase.

UK shipping is FREEE! :-) Unfortunately we are not able to offer free worldwide shipping, since leaving the EU shipping times for international parcels and prices have drastically increased and may be subject to customs charges depending on the value of your order. We never profit from shipping costs and import costs are at the disgretion of the courier.

Yes! All VIP members get 10% off their order, we will also send out marketing emails every few months with discount codes on! Please be aware though, discounts on shipping are only avaialble to UK residents.

You can join us on facebook, instagram, snapchat, TikTok, twitter or by purchasing a driver pack. A quick search on most sites will bring up our accounts! (We have more than one facebook group in addition to the page - the ladies, open, buy & sell and the official drivers group for VIP members. You do NOT need to purchase VIP membership to attend shows etc!

A full list of club rules can be found by clicking HERE and viewing our club rules page. We appreciate this post is long, and there are additional rules for those who purchase the VIP membership packs but we have these in place to protect our comminity and it's members.

A full list of club rules can be found by clicking HERE and viewing our club rules page. We appreciate this post is long, and there are additional rules for those who purchase the VIP membership packs but we have these in place to protect our comminity and it's members.

In short, very little. We operate on a three strike system, and give fair warning to all members before we take steps to remove someone from the club. You will only be banned if you break one of the main club rules (abuse, racism, screen shotting, becoming an admin for a competing group) and 9 out 10 times we will NOT remove a ban. Obviously we understand situations change, and we're strong believers in being fair and reasonable about things and you can still contact us via the form on our webpage.

All team members work unpaid, and are human. Naturally we all have lives outside of CGC, be it a full time job, study or children so we can't always be at the computer or phone to deal with things instantly. We always ask you treat team members and admins with the level of respect and consideration you would like to be shown.