Frequently asked questions

Club Questions

How can I join?

You can join us on facebook, instagram, snapchat, TikTok, twitter or by purchasing a driver pack. A quick search on most sites will bring up our accounts! (We have more than one facebook group in addition to the page - the ladies, open, buy & sell and the official drivers group for VIP members. You do NOT need to purchase VIP membership to attend shows etc!



What can/ can't I post or comment into the community groups and pages?

A full list of club rules can be found by clicking HERE and viewing our club rules page. We appreciate this post is long, and there are additional rules for those who purchase the VIP membership packs but we have these in place to protect our comminity and it's members.



I've been removed/ banned from CGC, what can I do?

In short, very little. We operate on a three strike system, and give fair warning to all members before we take steps to remove someone from the club. You will only be banned if you break one of the main club rules (abuse, racism, screen shotting, becoming an admin for a competing group) and 9 out 10 times we will NOT remove a ban. Obviously we understand situations change, and we're strong believers in being fair and reasonable about things and you can still contact us via the form on our webpage.



I've sent a message to an admin but had no response?

All team members work unpaid, and are human. Naturally we all have lives outside of CGC, be it a full time job, study or children so we can't always be at the computer or phone to deal with things instantly. We always ask you treat team members and admins with the level of respect and consideration you would like to be shown.



What are the club rules?

A full list of club rules can be found by clicking HERE and viewing our club rules page. We appreciate this post is long, and there are additional rules for those who purchase the VIP membership packs but we have these in place to protect our comminity and it's members.



Orders

My tracking number isn't working?

The email from PARCEL2GO is not a notification of shipping, many people misread the email which sates the parcel is 'due to be dispatched soon' rather than has actually been sent. We tend to book postage earlier, so it can be up to two weeks before your item is dispatched and you will recieve an email from our store.



How long will my order take to arrive?

Generally this is entirely dependent on what you order, and providing your options are in stock. Please keep in mind these times detailed below are dependent on how many orders are being processed at once. All orders are hand made and made to order, so take longer than a usual store selling premade items. We do two post drops a month - the second and the forth saturday of every month. This may alternate between the first and third dependent on our working week. We advise, but do NOT guarentee between: 1-10 weeks for stickers 3 - 16 weeks for clothing and accessories Delivery times are subject to delays and are heavily dependent on how many orders are being processed at one time. Please be aware ALL of our orders are hand made, to order by a single person IF YOU ARE NOT HAPPY TO WAIT THEN PLEASE DO NOT ORDER! If the store is shut (over holidays and other circumstances) orders will not be shipped until the dates shown on the top of the store page. Orders are completed alongside our full time jobs, as we work monday to friday ​ All orders over £20 are sent tracked delivery, and you MIGHT receive an email from the service provider to say 'your item is on its way', THIS IS NOT A NOTICE THAT THE ORDER HAS BEEN DISPATCHED, ONLY TO LET YOU KNOW THE POSTAGE HAS BEEN BOOKED! IT MAY TAKE AN ADDITIONAL 2 WEEKS FOR THE ORDER TO BE DISPATCHED! All delivery times above apply to orders sent within the UK only. Replacement orders may take additional time to be dispatched, we advise up to 12 weeks for replacement clothing and accessory items and up to 6 weeks for any replacement stickers. ​ Whilst we try out best to ensure that all delivery goals are met we do not take responsibility if a delivery is late or delayed. Once the items have been dropped off at the parcel drop off point or at the royal mail post office, there is nothing further we can do if there are delays. ​ All orders placed in November & December may be subject to delays of up to 50 working days Please note if you do not recieve your order within 14 working days of recieving your shipping email please contact us ASAP! If you do not recieve a shipping email after the advised dispatch times, please also contact us ASAP at cargirlculture@gmail.com There are time limits on how long you are able to report an item missing as detailed in our T&C's of purchase.



Who can/should I contact about my order?

We ask you contact us via email ONLY, the email account is only manned at weekends, excluding bank holidays, so please give us a little time to reply! - we ask you do not contact admins regarding your order as they will not be able to give out this information. We commonly have people message us over facebook about orders when our admins are not able to directly view your orders due to GDPR. You MUST contact us via email at cargirlculture.orders@gmail.com



Can I track the progress of my order?

Yes! Our order tracker is however manually updated so we do sometimes have issues! There is a link on our store page. Once your order has been shipped, you should recieve a shipping notification via email to the email address you purchased with. We are not able to send shipping confirmation to any other email so please ensure this is correct when you purchase as this is all automated.



I'm not happy with my order/ my order is wrong, what can I do?

If your item is incorrect please contact us using the contact form on our homepage, or message our facebook page and we will take appropriate action. Depending on the item you may be asked to return the original/ incorrect item. Replacement items, if issued, may take additional time to be dispatched. Unfortunately due to each item being bespoke we do not accept returns or exchanges on the majority of our store items. If we require you to return an item, you will be required to cover the return shipping costs. If your item arrives damaged or in poor condition we ask you contact cargirlculture@gmail.com within 24hrs of your item arriving, we will not exchange or refund any stickers which have been removed from their backing paper. Any other comments, issues or complaints can be taken up by popping us an email. Please note that as per each product listing states - the placement of print will vary slightly from item to item (and be dependent on the size and style of the garment where applicable)



How much is shipping?

Shipping prices vary from £1.50 for small items such as stickers, £2.50 for large letters such as tshirts, bags and membership packs, £4 for hoodies and £5 for all large orders and coats. All items are sent with proof of dispatch, and orders over £20 require a signature. We do not upload tracking numbers due to the sheer number of parcels we process but we keep these in our records. International postage charges can be considerably higher.





Do you have any discount codes?

Yes! All VIP members get 10% off their order, we will also send out marketing emails every few months with discount codes on! Please be aware though, discounts on shipping are only avaialble to UK residents.