Important Notices
This page is where you can find all of the boring, yet important information! Use the buttons to jump straight to the information you are looking for!
Event Terms & conditions
Shipping & Delivery policy
Disclaimers
Terms of service
Car Girl Culture | Getwrecked.uk
Copyright notice
Car Girl Culture and any likeness are trademark pending and may not be used without consent. The texts, images, photos, videos or graphics available on our website are generally subject to copyright protection. Any unauthorized use (especially copying, editing or distribution) of this copyright-protected content is therefore prohibited. If you intend to use this content or parts thereof, please contact us in advance using the details at the top of this page. If we are not the owner of the required copyrighted rights of use ourselves, we will endeavour to arrange contact with the entitled party.
Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
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Contact details
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What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
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Addresses
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Purchase or account history
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Account information
We collect or use the following information for the operation of customer accounts and guarantees:
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Names and contact details
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Addresses
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Purchase history
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Account information, including registration details
We collect or use the following information for service updates or marketing purposes:
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Names and contact details
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Addresses
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Marketing preferences
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Records of consent, where appropriate
We collect or use the following information to comply with legal requirements:
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Name
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Contact information
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Financial transaction information
We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Address
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Payment details
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Account information
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Purchase or service history
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Witness statements and contact details
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Relevant information from previous investigations
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Customer or client accounts and records
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Financial transaction information
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Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
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Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
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Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
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Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
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We need to collect this information in order to take, and dispatch orders.
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Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for legal requirements are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
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Where we get personal information from
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Directly from you
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How long we keep information
We keep your personal data on our web hosting unless requested to remove it.
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How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
2 October 2024
Refund policy
All sales are final, due to the custom made, personalized nature of what we sell, we do not issue refunds or exchanges.
In the rare instance that an order gets lost or damaged in transit, we will contact the shipping provider. You must allow us 30 working days to contact and resolve this with the third party. Once the case is resolved we will then issue a replacement order. If you would rather a refund for a damaged item you must return the item to us before we can process a refund, this must be done within 7 working days of receiving your order. Return address details are available via email and must be pre-arranged before being sent back to us, we will provide a shipping label for you to do this in line with your consumer rights. Customer dissatisfaction is not considered faulty. Faulty related only to items which arrive; torn, with rips or stains. A faulty item must be used, unworn and with the original packaging.
Terms of purchase
By placing any order, you are agreeing to all policies and content of this page as well as the specific terms of purchase.
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All orders are final.
Once an order is placed it may only be discussed with the customer directly.
Membership terms apply to all and any orders for membership, should you find your membership revoked for any reason you will not receive a refund.​
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Quality
All items are hand, custom made to order. Design placement and size may vary. Garment brand may vary from order to order depending on supplier availability.
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Vouchers and gift cards
Vouchers and gift cards hold no cash value and are subject to a 1 year expiry.
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Discounts
Discounts cannot be applied after an order has been placed, we reserve the right to withdraw discounts at any given time.
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Shipping
We use multiple shipping providers, all orders are sent fully insured and trackable. We use a manual tracker due to the different providers, a link to this can be found on the store page.
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Turnaround & dispatch times
Due to the personalized, custom nature of our items sold, we ask you allow the approximate dispatch times:
Stickers and vinyl - Up to 3 weeks
HTV items such as hoodies & membership packs - Up to 16 weeks.​
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The right to cancel
In the UK, which we are governed from, there is a 14-day cooling-off period for most purchases, but this does not apply to custom-made items and orders may not be cancelled or amended after payment is made.
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Order acceptance
You have 48 hours from the date/time of delivery to report any issues with your order.
Membership Eligibility
By purchasing a VIP membership you must meet the criteria.
*Present and Identify as female
*Have no criminal convictions relating to sexual offences
*Be happy to make us aware of any brands, clubs or communities you represent or own
*Not be blocked from our main group
*Agree to our club rules
*Be over age 17
*Not already be a member (one number per person)
Club rules
Our club rules are non-negotiable and support what we stand for as a club. (You can read more about this on our 'about' page!)
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- Treat others with respect, kindness and an open mind
- Understand it's ok to have a different perspective, or opinion - but it's not ok to belittle or be rude to someone who you don't agree with.
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Event Terms & conditions
Shipping & Delivery policy
​​We use multiple shipping providers, all orders are sent fully insured and trackable. We use a manual tracker due to the different providers, a link to this can be found on the store page. As the seller we are responsible for making any queries to the shipping provider in the event of delayed, damaged or missing items however we require your assistance when needed. (You will be required to provide photo evidence of damage to packaging etc)
We use; Royal mail. Evri and Inpost to deliver.
Once an order is delivered you have 48 hours to report any issues.
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Turnaround & dispatch times
Due to the personalized, custom nature of our items sold, we ask you allow the approximate dispatch times:
Stickers and vinyl - Up to 3 weeks
HTV items such as hoodies & membership packs - Up to 16 weeks.​